Gaya APA

PAYNE, S. (2005). GROLIER BUSINESS LIBRARY DELIVERING CUSTOMER SERVICE (Cet 1). HONG KONG: PENERBIT GROLIER INTERNATIONAL INC.

Gaya MLA

PAYNE, SHELIA. "GROLIER BUSINESS LIBRARY DELIVERING CUSTOMER SERVICE". Cet 1 HONG KONG: PENERBIT GROLIER INTERNATIONAL INC, 2005. Text.